SHIPPING

WILL I BE CHARGED DUTIES OR TAXES?

- Shipments outside the European Union are exempt from VAT (value added tax) but are subject to import taxes and fees. Payment of import fees is the sole responsibility of the customer.

 - Orders in the Canary Islands are subject to payment of the tax corresponding to the Canary Islands.

- Orders sent to countries belonging to the European Union do not contain an invoice or any documentation related to the value of the product.

- All shipments destined for countries outside the European Union, as established by customs regulations, are accompanied by the official invoice where the value of each item is declared. 

VELATTI does not have offices in the United States and cannot collect or pay Sales Tax on behalf of the customer. State authorities in the United States may require U.S. citizens to pay these taxes for online purchases at the end of the fiscal year. In no event will these charges be considered VELATTI's responsibility.

Please note that Velatti has no control over these fees and we cannot advise on what the costs will be, as they vary by country. For more information, please contact your local customs office. Please note that we cannot refund duties and taxes paid upon delivery.

If you decide to refuse the shipment due to customs duties and other fees, the package will be returned to us and the order will be refunded after deducting the return shipping fee.

VELATTI reserves the right to modify, temporarily suspend, or cancel the service at any time. It also has the right to reject purchases that do not pass the security controls established in its e-commerce systems and in the security systems of the payment service providers it has contracted to manage payments on this portal.