WHAT COUNTRIES DO WE SHIP TO?
The table below contains the delivery times and shipping costs according to destination
PENINSULAR SPAIN AND PORTUGAL
Standard shippingㅤㅤㅤ|ㅤㅤㅤ2-4 díasㅤㅤ|ㅤㅤㅤ3,95 €ㅤㅤㅤ|ㅤㅤGratis en pedidos superiores a 65€
Express Shipping ㅤㅤㅤ|ㅤㅤㅤ1-2
BALEARIC ISLANDS, CEUTA AND MELILLA, CANARY ISLANDS
Standard shippingㅤㅤㅤ|ㅤㅤㅤ3-5 díasㅤㅤ|ㅤㅤㅤ9,95 €ㅤㅤㅤ|ㅤㅤGratis en pedidos superiores a 100€
Express Shipping ㅤㅤㅤ|ㅤㅤㅤ1-2
EU (EUROPEAN UNION)
Express Shippingㅤㅤㅤ|ㅤㅤㅤ2-5 diasㅤㅤ|ㅤㅤㅤ12,95 €ㅤㅤㅤ|ㅤㅤㅤFree from 100€
Express Shippingㅤㅤㅤ|ㅤㅤㅤ1-3 díasㅤㅤㅤ|ㅤㅤㅤ16,95 €ㅤㅤㅤ|ㅤㅤㅤFree from 100€
Express Shippingㅤㅤㅤ|ㅤㅤㅤ1-2 díasㅤㅤ|ㅤㅤㅤㅤㅤ|ㅤㅤㅤFree from 0
Express Shippingㅤㅤㅤ|ㅤㅤㅤ1-2 diasㅤㅤ|ㅤㅤㅤ18,95€ㅤㅤㅤ|ㅤㅤㅤFree from 150€
*Estimated shipping date depending on the destination.
Your order will be shipped within 24 business hours of receiving your order confirmation email. This may vary during sales or promotional seasons. Saturdays, holidays and local holidays are excluded for the shipment of orders.
- For orders not available in stock, the term will be a maximum of 30 days; If it is higher, we will inform the client of the new estimated term.
- Confirmation of payment will initiate the commitment of the delivery service.
If you think your order is running late, you can contact our customer service team.
We are not responsible for those factors external to VELATTI that may delay or prevent a delivery and are not covered by our partners.
- VELATTI reserves the right to vary the type of shipment and the company through which the merchandise is transported, as long as it does not cause obvious damage to the customer.
- The user is informed that, at the time of delivery of the merchandise, if he is absent, an attempt will be made to make a subsequent delivery, but if a third delivery has to be made at the customer's address, the postage will be his responsibility. account and exclusive charge, or you must go to the delegation of the delivery company that corresponds to you by proximity, to proceed with the collection of the order
WILL I BE CHARGED DUTIES OR TAXES?
- Shipments outside the European Union exempt from VAT (value added tax) but are subject to taxes and import fees. Payment of import fees is the sole responsibility of the customer.
- Orders in the Canary Islands are subject to payment of the tax corresponding to the Canary Islands.
- Orders sent to countries belonging to the European Union do not contain an invoice or any documentation related to the value of the product.
- All shipments destined for countries outside the European Union, as established by customs regulations, are accompanied by the official invoice where the value of each item is declared.
-VELATTI does not have offices in the United States and cannot collect or pay the "Sale Tax" on behalf of the client. State authorities in the United States may require US citizens to pay these taxes for purchases made online at the end of the tax year. In no case will these charges be considered the responsibility of VELATTI.
Please note that Velatti has no control over these fees and we cannot advise what the costs will be as they vary by country. For more information, contact your local customs office. Please note that we cannot refund duties and taxes paid at the time of delivery.
If you decide to refuse the shipment due to customs duties and other fees, the package will be returned to us and the order will be refunded after deducting the return shipping fee.
VELATTI reserves the right to modify, temporarily suspend or cancel the service at any time. Likewise, you will have the right to reject those purchases that do not pass the security controls established in your electronic commerce systems, and in the security systems of the payment service providers, that you have contracted for the management of payments on this portal. .
IN WHICH COUNTRIES DO YOU NOT DELIVERY?
Currently, we deliver to all countries except a few for logistics reasons. The countries to which we do not deliver are the following:
Russia, North Korea, Azerbaijan, Cuba,
French Guiana, Guernsey, Bouvet Island, Norfolk Island, Isle of Man, Island
Christmas, Åland Islands, Cayman Islands, Cocos Islands, Cook Islands, Faroe Islands,
South Georgia and the South Sandwich Islands, Heard Islands and McDonald Islands, Islands
Falklands, Pitcairn Islands, Solomon Islands Turks and Caicos, Virgin Islands
British, US Minor Outlying Islands, Mauritius, Polynesia
French, Reunion, French Southern Territories.
* Take note that we do not ship to PO Boxes.