At Velatti.com you can make a purchase as a GUEST or as a REGISTERED customer.

Registering is very simple. We'll only ask for essential information to speed up the purchasing process.

Within the registration form, you'll find format examples that can help you enter information such as your phone number.

You will always have your order information at your disposal by entering my account If you are a registered customer, or through the link we sent you in the confirmation email, if you are a guest customer.

If you have forgotten your password, you can recover it in the section My account.

Provide your email address and we will send you an email with the instructions to follow.

From the shopping cart you can view the content of your purchase and modify or delete the number of units in your order.  

Please note that we cannot guarantee the stock of the items you have in your shopping cart. Therefore, if any of them run out, we will inform you in that section.

VELATTI provides, in a clear and understandable way, accurate and sufficient information about the characteristics of its products.

That is why the products put up for sale offer the maximum guarantee, both from a technical and legal point of view.

The online purchase service through this portal is regulated in these Particular Conditions, subjecting the purchase of products to the following particularities:

- Contracting users must be over 18 years of age.

- The orders of the portal will be previously requested by the client, to the owner of the website, by accessing the shopping cart.

- Once the purchase request has been made by the customer, it will be confirmed in writing by digital means and in an email account provided by the customer.

- Once the order is confirmed, the price to be paid by the client will be indicated on the order form together with the corresponding taxes and postage.

- Once the order confirmation has been sent by the seller, the contract will be understood to have been concluded and it will be executed in accordance with the general contracting conditions specified in point one.

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Is it possible to receive periodic information in my email with the latest news and offers from Velatti?

Yes. By simply accessing the "Newsletter" and entering your email address, you will receive information about the latest news and promotions from VELATTI.

Can I unsubscribe from the Newslatter?

In any newsletter you receive, you can unsubscribe by clicking "I don't want to receive more emails" or "Unsubscribe from this list."

It's a very simple process. Buying from our online store is easy and intuitive.

1) You must create an account at Velatti.com.

2) Once you've created your account, you'll need to browse the store. Velatti.com is organized into categories where you can search for the products you like.

3) Once you find what you want, just hit the button. “add to cart”.

4) Once you have all the products you want in your shopping cart you must “Process order”.

During the purchase process you will be asked for the shipping and billing address.

Later you will have to select the payment method.

If you have questions during the process, do not hesitate to contact us.

The photographs that appear on the Web faithfully correspond to the products, but it must be taken into account that they are made in high quality with the aim of reflecting each jewel in maximum detail.

In some cases, customers may find differences in products where the raw material and manufacturing process influence the final result, such as handcrafted products. Occasionally, there may be differences in colors and details depending on the monitor from which you are viewing our website.

The entire process from design to manufacturing is 100% Made in Spain and artisanal techniques are used.

No, no VELATTI jewelery contains nickel.

First of all, our apologies!

Send your order number and a photo of the defective or incorrect part to web@velatti.com.

Our customer satisfaction team will be happy to help you resolve this issue!

A gift card is a voucher that you can buy and give to whoever you want so that this person can choose what they want to buy at Velatti.

Our gift card is virtual and we will share it by email to the address you indicate.

When buying it, you will be asked to indicate the amount of money you want to deposit in it.

Useful information about the Gift Card:

- It is a bearer document. VELATTI will not replace the Card in the event of theft, loss, misplacement, or damage.

- The validity of the reaglo card is 365 days, from the moment of purchase.

- To check your gift card balance, you must save the email you received with the card or write down the number. Once you make a purchase with the card, the remaining balance will appear in your order confirmation email.

- The return period is the same as for any other item, as long as the Card has not been used. The refund will be made to the original payment method used for the purchase.

Returns of purchases that you have paid with a gift card will be refunded to the same Gift Card.

If at the time of purchase you have used more than one payment method and you make a partial return of your order, the refund will first go to the alternative payment method to the Gift Card.

You can pay for your order using a variety of payment methods!
The selected payment method is charged at the time the order is placed, including for items shipped later. This will ensure your order is queued for processing and shipping as soon as possible.

Please note that once an order has been placed, we cannot change the payment method and/or currency. Once payment is complete, you will receive an order confirmation email (we recommend checking your spam folder if you don't receive this email).

To guarantee the security of your purchases and offer you the best of services, we work with the main payment platforms on the internet.

Credit or debit card Visa / Mastercard and American Express

If you have a Velatti account, your default billing information will appear at checkout. Otherwise, you can manually enter your payment details when placing your order. Please note that, depending on your card restrictions, your bank may decline the transaction.

Velatti reserves the right to detect and check the validity of the card used and may reject transactions based on the results of these checks.

PayPal

Simply click on the PayPal option during checkout, where it will ask you to log in to your PayPal account. Once the order is completed, you will be redirected to the Velatti site.

The security of the information that clients delegate to Velatti.com is one of our top priorities.

At Velatti.com, we invest extensive resources and use the latest technologies available to ensure your payment information is processed in secure environments. Our payment methods are 100% secure, so you have nothing to worry about. All card payments are processed through BBVA's comprehensive gateway, which guarantees payment security at all times.

There may be additional duties and taxes on shipments to countries outside the European Union, which in any case will be the responsibility of the buyer.

You must bear in mind that VELATTI has no control over these rates and we cannot advise what the costs are, since they vary according to the country.

VELATTI undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs procedure.

For more information, please contact your local customs office. Please note that we cannot refund duties and taxes paid upon delivery.

Simply enter the discount code using the button Do you have a promotional code? You'll find the button in your cart.

A limit of one (1) discount may be applied to each order! If a second discount code is applied, our system will automatically select the best offer and the other discount will not be applied.

Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes, or any other type of discount.

Velatti has the right to hold and/or cancel orders that use more than one discount code.

- Peninsular Spain and Portugal:

Standard | 2-4 days | €3.95 | Free from €65

Express | 1-2 days | 5.95 €

- Balearic Islands, Ceuta and Melilla, Canary Islands:

Standard | 3-5 days | €9.95 | Free from €100

Express | 1-2 days | €14.95

- European Union:

Express | 2-5 días | 12.95 € | Free from 100€

- UK:

Express | 1-3 días | 16,95 € | Free from 100€

- USA:

Express | 1-2 días | 14,95 € | Free from $150

- Rest of the world:

Express | 1-2 días | 18,95€ | Free from 150€

*Estimated shipping date depending on the destination.

Your order will be shipped within 24 business hours of receiving your order confirmation email. This may vary during sales or promotional periods. Saturdays, holidays, and local holidays are excluded from order shipping.

- For orders not available in stock, the deadline will be a maximum of 30 days; if it is longer, we will inform the customer of the new estimated deadline.

- The payment confirmation will begin the delivery service commitment.

If you believe your order is taking a long time, please contact our customer service team. We are not responsible for any factors external to VELATTI that may delay or prevent delivery and are not covered by our logistics partners.

- VELATTI reserves the right to vary the type of shipment and the company through which the merchandise is transported, as long as it does not cause obvious damage to the customer.

- The user is informed that, at the time of delivery of the merchandise, if he is absent, an attempt will be made to make a subsequent delivery, but if a third delivery has to be made at the customer's address, the postage will be his responsibility. account and exclusive charge, or you must go to the delegation of the delivery company that corresponds to you by proximity, to proceed with the collection of the order.

Shipments outside the European Union are exempt from VAT (value added tax) but are subject to import taxes and fees. Payment of import fees is the sole responsibility of the customer.

As established by customs regulations, they are accompanied by the official invoice where the value of each item is declared.

- Canary Islands: Orders are subject to Canary Islands tax.

- Countries belonging to the European Union: Orders do not contain an invoice or any documentation relating to the value of the product.

- Countries outside the European Union: All shipments, as required by customs regulations, are accompanied by an official invoice declaring the value of each item.

- Orders to the United States: VELATTI does not have offices in the United States and cannot collect or pay Sales Tax on behalf of the client.

US state authorities may require US citizens to pay these taxes on online purchases at the end of the fiscal year. Under no circumstances will these charges be considered VELATTI's responsibility.

Please note that Velatti has no control over these fees and we cannot advise on costs, as they vary by country. For more information, please contact your local customs office.

Please note that we cannot refund duties and taxes paid upon delivery. If you choose to refuse the shipment due to duties and other fees, the package will be returned to us, and you will be refunded after deducting the return shipping fee.

VELATTI reserves the right to modify, temporarily suspend, or cancel the service at any time. It also has the right to reject purchases that do not pass the security controls established in its e-commerce systems and in the security systems of the payment service providers it has contracted to manage payments on this Portal.

Currently, we deliver to all countries except for a few due to logistical reasons. The countries we do not deliver to are:

Russia, North Korea, Azerbaijan, Cuba, French Guiana, Guernsey, Bouvet Island, Norfolk Island, Isle of Man, Christmas Island, Åland Islands, Cayman Islands, Cocos Islands, Cook Islands, Faroe Islands, South Georgia and South Sandwich Islands South, Heard and McDonald Islands, Falkland Islands, Pitcairn Islands, Solomon Islands Turks and Caicos Islands, British Virgin Islands, US Minor Outlying Islands, Mauritius, French Polynesia, Réunion, French Southern Territories.

* Please note that we do not ship to PO Boxes.

Do you already have an account?

First, log in to your Velatti account and select "My Orders" to check your order status. Once your order is packaged and ready to ship, you'll receive a tracking number by email so you can keep track of it.

Status:

- Processing | Your order has been handed over to our operations team for processing. If all items in your order are in stock, processing time is 2 business days!

- Sent | Hooray! Your order has been packaged and is on its way. Please note that it may take some time for the tracking to be scanned into the courier's system to reflect any activity or movement.

You do not have an account?

Don't worry! You can still create an account with the same email address you used to place your order, and it will appear under "My Orders."

Tracking numbers are sent automatically as soon as the order is packaged! Once the courier picks up the package and scans it into the system, the tracking number can be used to view information about your order. This may take a couple of hours, and if the order was prepared on the weekend, it will be updated on the next available business day!

All orders are prepared within 48 business hours from the date of order confirmation.This may vary during sales or promotional seasons.

If you think your order is taking a while, you can contact our customer service team via email. web@velatti.com.

We are not responsible for any factors external to VELATTI that may delay or prevent delivery and are not covered by our logistics partners. Please note that some orders are made upon request, so please allow some time to create and customize them to your liking.

Therefore, the processing time for these products is typically 1 week to 15 days. When your order status changes to "Shipped," it only takes 1 to 3 business days to arrive at your home. If we have the order in stock, we will ship it within 72 hours. Delivery times may be affected during promotions, sales, and periods of high sales volume.

Please feel free to contact us within an hour of placing your order and we will do our best to make the change before the order is processed.

Please note that as our team works hard to get your order shipped as quickly as possible, we cannot guarantee the exchange.

If your order has already been shipped, we cannot change the address. In this case, we can redeliver it for an additional fee of €6, payable via PayPal or credit card.

Be sure to check our return policy to see if your item is eligible for a return!

To make an exchange or return, please send an email to web@velatti.com.

Your request will be processed within 24-48 business hours. You will receive instructions on all the steps to follow by email.

You can make changes and returns within 30 days after receiving your order. During this period you can return any item as long as it meets our conditions.

Conditions:

It is essential that the products you return arrive at our warehouse in perfect condition; in their original packaging, with the label, and without obvious signs of use. Otherwise, VELATTI may charge the cost of any diminished value resulting from handling.

In the event that the order contains promotional products, these must be returned if, as a result of the return, the order does not meet the conditions of the promotion.

VELATTI will not accept returns or exchanges for products purchased in physical stores, department stores, or official distributors. (They must be returned through the company from which they were purchased.)

Together with the returned item we need you to include proof of purchase specifying that it is a return as well as your name and surname, address and telephone number.

If the items are received in poor condition, VELATTI will proceed to contact the customer and the customer will have the right to request that said products be returned within the next 7 calendar days from the communication by VELATTI, fulfilling the following conditions:  

- The shipping cost will be €10 within Europe and €15 for the rest of the world.

- Only the jewels will be sent to the original address of the order or another within the same territory of the country.

- Any customs expenses derived from the shipment will be assumed by the client.

Be sure to check our returns policy to see if your item is eligible for a return!

To make an exchange or return, please send an email to web@velatti.com.

Your request will be processed within 24-48 business hours. You will receive instructions on all the steps to follow by email.

Return or exchange options in the European Union:

- Send your package with the transport company you want (shipping costs are borne by the customer).

We will send you the label that we will create so you can make the shipment, and also the instructions to follow.

Return or exchange options outside the European Union:

While there are no handling fees for returning or exchanging jewelry, you must send it back, bearing the shipping costs and any customs fees associated with the exchange or return. Otherwise, the package will be automatically returned and the request will be rejected.

IMPORTANT:

Don't forget to save your shipping receipt and tracking number so we can
track the package.

In the event that you are responsible for the shipment, VELATTI will not be responsible for any loss that the package may suffer during shipment, and it will be the customer's responsibility to ensure that said package arrives at our facilities in perfect condition.

Once verified that they are in perfect condition, the corresponding amount will be paid in the same way in which you made your purchase.

The refund will be processed as soon as possible and, in any case, within 14 calendar days of receiving the package at our warehouse. Once processed, we will send you an email confirmation! Please note that shipping costs for the initial order are excluded from the refund amount. For more details, see our Payment FAQs.

Velatti only sells items in perfect condition.

If, exceptionally, the product presents any defect or is not the one requested, please send us an email to web@velatti.com Or if you prefer, you can call us at 93594011 (hours: Monday to Friday from 10:00 a.m. to 2:00 p.m.).

We will contact you in the shortest possible time. 

No problem, your order can always be cancelled and modified before it leaves our facilities, please contact us by sending us an email to web@velatti.com notifying us of the cancellation of your order and the reason for cancellation, and we will gladly make any changes you require.

Once your order leaves the warehouse, we'll notify you by email so you're always informed. After that, it won't be possible to modify or cancel it.

At VELATTI, we create and develop our own designs. Each piece is handmade and comes with a 12-month warranty from the date of purchase against manufacturing defects or hidden flaws. This means that, for 12 months from the date of purchase, we'll take care of your jewelry if it is damaged. Just contact us, and we'll find a solution together.

The warranty does not cover lost items, scratches that come with use, and defects caused by consumer misuse (such as a bent ring or broken chain), improper use or storage of your product, and any modifications to your product made by a third party. external of VELATTI.

Important: Items purchased through a third-party vendor (outside of VELATTI.com) will not be covered by the VELATTI warranty. Please contact the store where the items were purchased.

To claim this guarantee, you must present proof of purchase (purchase receipt, gift card, or invoice). Only defective jewelry will be refunded within the first 30 days after delivery.

Products made with natural materials may present inconsistencies due to their natural origin that cannot be considered as defects.

Defects caused by misuse by the consumer are not covered by warranty.

In the event that your piece has suffered any type of damage, you have lost a bead or needs any type of repair, please send us an email to web@velatti.co explaining the reason and so that we can assess the repair, but please note that we cannot repair damage resulting from misuse by the customer.

To learn more about the proper use of our pieces, see our “Tips for Caring for Your Jewelry” section.

To carry out the repair of your part, you must send us the product together with your purchase receipt, name and surname, address and a contact telephone number.

You have a 10% discount on your birthday just for joining our family.

This promotion is valid for one month from the birthday, after which a confirmation email will be sent. Valid for purchases made on VELATTI.COM.

Promotion limited to one purchase per customer and Not combinable with other offers and promotions. 

You have a 10% discount for subscribing to our newsletter.

Find the nearest point of sale to you. Look for

If you are a distributor or store and are interested in selling our products fill out this form.

Every detail counts for us, which is why we want the entire process to be special for you. Our packaging includes:

- Classic white gift box

- Velatti gray dust bag

- Polish

- Care guide

- Velatti tote bag

Wraps for a gift?

We include more than one item per Velatti box so we can offer you free shipping options. If you'd like to receive each item individually wrapped, please add the special gift option in your shopping cart before completing your order.

Our packaging includes a classic white gift box, a gray Velatti dust bag, and a tote bag. You can also add a personalized message which will be sent with a card. 

You can personalize your card from the shopping cart before paying for your order. It will be made exactly as you write it, so make sure there are no mistakes and don't use emojis! We want the unwrapping to be special for everyone, even if it's a gift for yourself! That said, we will combine items in one box if it's not indicated as a gift.

Gift Ticket

During checkout, be sure to indicate that the jewelry is a gift and we'll be sure to include a gift receipt.